Outage Costs
Even though catastrophic incidents are fortunately rare the cost of everyday application and infrastructure business impacting incidents impose a significant cost to the organisation.
The figures below are based on real business impacting incidents for a large technology dependent company for the year 2012. The cost figures are a blended rates for all of the technical teams involved in the incidents over the 12 month period. The rate does not include the cost of downtime to all non-technical staff or any loss of revenue.
It should also be noted that the post mortem and remediation costs are estimated to be twice the total incident costs.
The figures below are taken from the 90th percentile for incident Mean Time To Recovery to remove the top 10% of longest running incidents.
